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Q: Do you offer a free service
A: No we do not offer a free service. The reason for this is that unlike most of our competitors, the Data Send UK service is not sponsored by advertising in any way. This allows us to concentrate on providing a more exclusive service to our account holders.
Q: Why would I want to use this service
A: If you have ever tried to send large files like hi-res images, audio or video using normal email and then realised that you can't, this service provides the solution to that problem.
The Data Send UK service is not just about sending large files, it provides a more safe and secure way to send any file. Your own file In box provides a place to collect files you have received from other Data Send UK users. This facility can provide a place where you can pick up your file attachments free from the problem of spam and junk email.
The service is also cost effective when compared to other forms of delivery, like a next day courier service.
Q: What is the minimum service period
A: The minimum service period is 1 month. More details can be found here.
Q: How secure is the service
A: Very secure! Our private and dedicated servers are located in purpose built, state of the art data centres in the UK and Europe. These facilities have extensive physical and environmental security measures in place as standard. All files are transferred over a secure SSL encrypted connection and stored in an encrytpted format, they can only be downloaded using the generated links provided. If you need even more security you can also password protect the download links.
Q: Does my email address appear in the from field of the notification email
A: Yes, as long as you enter your email address in the "from box" on the send file form.
Q: What do the notification emails look like
A: They are simple html emails with a link to download the file.
Click to view an example email.
Q: Can I send a file to more than one recipient
A: Yes, in the the "Send To" box you must enter each email address separated by a comma then a space. Example: joe@somewhere.co.uk, joe@another.com, joe@anotherone.biz
Q: Can I send multiple files at once
A: Yes, we encourage our users to place their files inside a compressed folder first (.zip or.sit .tgz are accepted) and then upload this one file. It is easier for the recipient to download just the one file which contains everything. However you can upload up to 8 individual files at once with our system.
Q: Can I track the files I have sent and what information do I have
A: Yes, all the files that you send are logged in your own "Sent Files" area. These records are displayed for 7 days then permanently deleted along with the actual files on the server. Click to view a screen shot of the tracking page.
Q: I have lost my notification email with the download link, what can i do
A: No problem, you can login to your account, then go to your file tracking area and download the file from there. If you don't have a Data Send account you will need to contact the sender and ask them to send it to you again.
Q: Error - Link expired too many downloads - when i try to download the file
A: This means that the file has already been downloaded a number of times and has reached the maximum download limit.
Q: I have tried to download a file and I get an error: file not found message
A: This means the file is no longer on the server. The file has expired past the 7 day holding period and has been automatically deleted. All files are permanently deleted and this can not be undone.
Q: How long does it take to upload the files to the server
A: Your internet connection affects the upload and download speeds. Broadband internet connections have much slower upload speeds than the download. If you have a 4Mb download the upload will be usually between 250-480kb/s.
Q: What about viruses
A: All files including the contents of compressed folders are extensively scanned for viruses on upload. If a virus is found the upload is blocked by the system.
Q: My file records have disappeared from the file tracking area
A: When the auto delete process occurs, the records for the corresponding files are also deleted. You should use the export function to save a copy of the current records to your computer before the auto delete occurs.
Q: What do you do with the email addresses I send files to
A: Nothing! The address is stored for 7 days for the file tracking feature only, then all records and files are permanently deleted from our servers. We do not rent, sell or disclose this information to any third parties and it is not used for any other purpose what so ever.
Q: It appears the recepient has not received the email notification, what can I do?
A: If the email notification is not being received by the recipient, there are some things to check. Have the recipient check their spam/junk folder. Sometimes, the notification e-mail will end up in the spam or junk folder. Have the recipient add the sending email address to their address book.
